Using a strength-based approach, the Care Support Planner is responsible for assessing carers needs, supporting them through a registration and assessment process and then coordinating and connecting them to required services in line with the requirements of service delivery guidelines.
The Care Support Planner is the first point of contact to the carer, including those with distress. The role includes being able to respond in a calm and professional manner.
Using your knowledge of services, and service providers you will connect the carer to Partners, external agencies and online supports. The Care Support Planner will assess eligibility of carers to receive supports through the Carer Gateway, including Emergency Respite, Carer Directed Packages, Carer Counselling, Carer Coaching and Local Peer facilitated groups.
Please read position description below and apply addressing the Selection Criteria on the position description.